Unified Communications & Collaboration Partners

HGP Consulting works with leading providers of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. We help our clients document their requirements and select the best technology providers for their business.

Managed UCaaS and CCaaS solutions can be deployed as standalone or integrated platforms for organizations of any size and can scale to support business growth. UCaaS combines voice, video conferencing, team chat, and file sharing to support an organization’s communication needs. CCaaS provides omnichannel support (voice, email, SMS, chat, and social media) to enable seamless customer experience (CX) interactions.

Both UCaaS and CCaaS are cloud hosted solutions that eliminate the need for expensive hardware and software investments. Modern platforms leverage AI to improve security, enhance user and customer experience (UX/CX), and provide advanced analytics and reporting capabilities.